Dispatch

Queue

Design note

admin.kayasync.com/dispatch

Dispatch queue

7 orders ready · 2 breaching SLA

Ready

7

awaiting operator

In transit

23

across 4 corridors

Holds

2

needs supervisor

Delivered today

41

all passed

OrderFrom → ToCargoWaitingOrigin
#4821Techiman → Accra12 sacks · 600kg18 minPassed
#4822Techiman → Kumasi6 crates · 240kg4 minPassed
#4819Ejisu → Accra20 sacks · 900kg52 minPassed
#4823Kumasi → Takoradi9 cartons · 180kg2 minPassed
#4820Techiman → Sunyani15 sacks · 700kg31 minPassed
Two orders past SLA#4819 has waited 52 minutes with no eligible operator in the Ejisu corridor. Escalate or widen the search radius.

Assign order #4821

Techiman → Accra · 12 sacks · 600kg

OperatorVehicleDistanceFree capacityTier
Kwame Boateng
4.9 ★ · 218 jobs
Tricycle2.4 km800 kgTier 1
Yaw Mensah
4.6 ★ · 97 jobs
Small truck5.1 km1,400 kgTier 1
Abena Darko
4.8 ★ · 143 jobs
Tricycle6.8 km650 kgTier 2
Hidden from this listNine other operators are nearby but not shown — six have not completed today's vehicle check, two are already at capacity, and one is not cleared for this corridor.

Order #4821

CustomerAma Owusu
Receiver024 ••• 1190
Containers12 sacks
Weight~600 kg
Origin scanPassed 07:50
PaymentPrepaid
Operator feeGH₵ 65

Order #4821 assigned

Kwame Boateng notified · 07:32

SentKwame has 30 seconds to accept. If he declines or the timer runs out, the order returns to the queue and the next eligible operator is offered it.

What happens next

07:32Assigned to KwameNotification sent
—Operator acceptsWaiting
—Arrives at originLocation checked on arrival
—Pickup scanCustody transfers here

Today

Assigned31
Accepted29
Declined2
Median accept11 s

Live fleet

34 operators active · 4 corridors

Moving Delayed Hold Idle
Needs attentionAma S. has been stationary for 41 minutes outside a known stop. Kwesi O. is idle with a valid vehicle check and no job assigned.

Exceptions

2 open · 1 needs a decision now

OrderIssueOperatorRaisedSeverity
#4795Replay suspected on handoff scanAma Sarpong22 min agoHigh
#4810Count mismatch — 11 of 12 scannedKojo Tetteh1 h agoMedium

Open holds

2

payouts frozen

Resolved today

9

median 14 min

Overridden

6

mostly lighting

Confirmed fraud

0

this week

#4795 · container 3 of 8

Ejisu → Accra · Ama Sarpong · flagged 22 min ago

Why this was flaggedThe handoff video shows frame patterns consistent with a replayed recording rather than a live capture. Confidence 0.71 — above the review threshold, below the automatic-fail threshold.
🧺
▶
Origin
06:12 · PASS 0.96
🧺
▶
Handover
10:40 · PASS 0.91
🧺
▶
Receive
10:44 · HOLD 0.71
🧺
Delivery
Not yet

Custody chain

06:12Origin scan · PASSEjisu · number matched · 0.96
06:31Collected by Kojo TettehCustody transferred
10:40Handover scan · PASSLast clean scan
10:44Receive scan · HOLDAma Sarpong · replay suspected
Liability window10:40 → 10:44. Ama Sarpong held custody for the whole window. Any loss or substitution occurred in those four minutes.

Ama Sarpong

Trust tierTier 2
Jobs64
Pass rate96.9%
Prior holds2
Confirmed fraud0
Payout heldGH₵ 88

Release hold · #4795

This decision cannot be deleted, only superseded

Your decision

ReleasingContainer returns to active custody. Held payout of GH₵ 88 releases to Ama Sarpong within the normal cycle.

Reason · required

Reviewed all four scans. Frame pattern is consistent with low-light auto-exposure on this device model, not replay. Cargo fingerprint matches origin at 0.94. Operator has no prior confirmed issues. Releasing.

Recorded as

Decided byA. Appiah
RoleOps Supervisor
Time14:26 GMT
EventPermanent
NoteReleasing a hold does not advance the cargo's fingerprint version. The record shows this passed by supervisor decision, not by automated check.

Golden Harvest Ltd

Enterprise account · 6 active corridors

Active

18

orders in transit

On-time

94%

last 30 days

At risk

3

may breach SLA

Disputes

1

open

OrderCorridorStatusOperatorSLA
#4788Techiman → AccraIn transitKwame B.On time
#4791Ejisu → TakoradiIn transitKojo T.At risk
#4795Ejisu → AccraHoldAma S.Breached
#4802Kumasi → AccraDeliveredYaw M.On time
What this role cannot doOverride a hold, release a payout, or resolve a dispute. #4795 can be escalated to a supervisor from here, but the decision is not theirs to make.
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